Our Services

24 x 7 IT Support

We deliver nationwide managed outsourcing services, including onsite dispatch and scheduling, as well as remote technical support. Every service strictly follows a mutually agreed Service Level Agreement (SLA), ensuring consistent quality and accountability. Our high-standard delivery and service framework provide compliant remote and onsite IT support — every hour of every day.

Multilingual IT Technical Support

Our 24×7 Service Desk team is structured across Tier 1 to Tier 4 technical levels and brings rich experience in resolving IT issues. Trained engineers provide fast technical consulting and solutions in Mandarin, Cantonese, and English, helping clients minimize downtime and optimize IT operational costs.

Advanced Technical Expertise

We have a team of over 150 IT professionals with certifications across more than 70 technical domains. Even if you only need expert help for specific issues, this level of support can make all the difference.

Cloud IT Solutions & Support

We deliver professional cloud design and implementation services tailored to local regulations and business needs. Our services cover computing, storage, cross-cloud data backup, ICP virtual hosting, database solutions, and more — addressing your unique IT infrastructure demands.

IT Infrastructure Project Management

Our Project Management Office (PMO) provides certified engineering resources to meet complex IT project requirements. Senior project managers oversee all aspects of the project lifecycle — from high-level design to detailed task planning, change control, and documentation — ensuring quality and successful delivery.

Hardware Warranty & Maintenance Services

We manage the performance and incidents of mission-critical systems running in your data center. These KPIs are tracked by our project managers to ensure business continuity and optimal system performance.

About Cynexel 

Cynexel Limited is a one-stop IT solution provider specializing in system integration and IT service management. With strong delivery capabilities, continuous innovation, and close partnerships with leading global IT vendors, we deliver tailored solutions across industries. Customer-centric and value-driven, we focus on execution, collaboration, and win-win outcomes.

Multicolumn

  • Customers First

    Without the interests of our customers, there would be no interests for our company. We adhere to our original mission, serve every customer well, and uphold the concept of putting customers first.

  • Innovation

    Through continuous innovation in technology, operations, and management, we create greater value for our company, customers, and employees.

  • Co-win

    The development of the enterprise can not be separated from the staff, the progress of the staff can not be separated from the direction of the enterprise. We always strive to achieve, the enterprise, employees and customers, win-win goal!